New loyalty solution for the f&b and hospitality industry
Vollo has partnered with Opaala. to provide a brand new concept in loyalty for the food, beverage and hospitality industry.
Opaala. is a smart, cloud-based, contactless platform that lets customers order and pay directly from their mobile. Opaala’s exciting smart-service system has reduced overhead costs and increased revenue for multiple food, beverage and hospitality venues across the UAE - clients include Vox Cinemas, Nikki Beach, Zabeel House and the World Trade Centre.
Vollo's new loyalty solution is integrated with Opaala's platform and is mobile centric and frictionless. Once a customer has placed an order, they will be incentivised to download a digital loyalty card straight into their Apple or Android wallet. The digital loyalty card is branded to the business and will allow outlets to issue and redeem points in real-time and send tactical offers, coupons and promotions directly to the customers lock-screen. The digital loyalty card can also send location-based notifications, which encourage customers to visit if they are nearby.
Gonca Bengherbia, Vollo founder:
"We are very excited to partner with Opaala. - our new plug & play loyalty solution opens up a brand new communication channel with customers. For the first time, restaurants, cafés, bars, lounges, hotels and entertainment venues will be able to intelligently incentivise repeat visits and increase customer lifetime value all in one platform."
Marwan Saab and Giles Wright, Opaala. co-founders:
"Our partnership with Vollo will enable F&B businesses to get a unique 360 view of their customers, combining order data with personalised rewards and incentives. This is unique to our industry and a game changer, allowing businesses the chance to build direct relationships with their customers and engender loyalty."
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